Privacy Policy

1. Who we are

Chisholm Web Solutions ("Chisholm," "we," "us" or "our") is a web design, development and hosting business based in Texas, United States. We are responsible for the personal information described in this policy.

Questions about this policy can be sent to contact@chisholmwebsolutions.com.

2. What this policy covers

This policy applies to:

• Our website, including every page and form on it (the "Site");
• Emails and other communications between you and us; and
• The website design, development and hosting services we provide to clients (the "Services").

It does not cover websites we build or host for our clients. Each client is responsible for its own website's privacy practices and privacy policy. See Section 7 for how we handle data on client websites.

3. Information we collect

3.1 Information you give us

Please don't send us sensitive personal information (such as health, financial account, government ID or Social Security numbers) through our forms or by email. We don't need it to provide our Services.

3.2 Information collected automatically

Like every website, when you visit the Site your browser automatically shares some technical information:

• Server logs. Our hosting provider records standard request data, such as your IP address, browser and device type, the pages you request, the referring page, and the date and time. This is used for security, troubleshooting and keeping the Site running.
• Font delivery. The Site loads its fonts from Google Fonts. When it does, your browser connects to Google's servers, which receive your IP address and browser information. Google describes how it handles this data in the Google Fonts privacy FAQ.

We do not currently use analytics tools, advertising pixels or cookies on the Site. See Section 5.

3.3 Information from other sources

When preparing a quote or working on your project, we may look at publicly available information about your business, such as your current website, Google Business Profile, social media pages and online reviews. If someone refers you to us, they may share your name and contact details with us.

3.4 Sensitive information

We do not knowingly collect sensitive personal data, such as information about racial or ethnic origin, religious beliefs, health, sexual orientation, citizenship or immigration status, genetic or biometric data, or precise geolocation.

4. How we use your information

We will not use your information for a purpose that is materially different from these without telling you first and, where required, getting your consent.

5. Cookies and tracking

The Site currently does not use cookies, analytics tools, advertising networks, social media pixels or similar tracking technologies, and it does not track you across other websites.

Because we don't track visitors, there is nothing to opt out of. If your browser sends a "Do Not Track" or Global Privacy Control signal, we treat it as a request not to be tracked, which is already how the Site works.

If we add analytics or cookies in the future, we will update this policy before doing so and, where required by law, ask for your consent.

6. How we share information

We do not sell your personal information, and we do not share it for targeted advertising. We share information only in these situations:

6.1 Service providers

We use trusted companies to help run our business. They may only use your information to provide services to us.

6.2 Other situations

• With your direction or consent. For example, connecting your website to a booking or email tool you choose.
• Legal reasons. To comply with a law, court order or lawful government request, or to protect the rights, safety or property of Chisholm, our clients or others.
• Business changes. If Chisholm Web Solutions is sold, merged or reorganized, information may transfer to the new owner, who must continue to protect it as described in this policy.
• Professional advisors. Accountants, attorneys and insurers, under duties of confidentiality.

We will never use your name, business name or website in our portfolio or reviews without your permission.

7. Client websites and hosting

When we build or host a website for a client:

• The client is in charge of its visitors' data. Information collected through a client's website (for example, its contact forms) belongs to the client. We handle it only on the client's behalf, as a service provider, to build, host, maintain and secure the site.
• Client privacy policies. Each client is responsible for having an accurate privacy policy for its own website and for complying with the laws that apply to it.
• Account access. If you share logins with us, we store them in a password manager, use them only for your project, and never share them. We recommend changing shared passwords once a project ends.
• When hosting ends. If you cancel hosting, we'll help you move your website and then delete the copies we host, as described in Section 8.

8. How long we keep information

We keep personal information only as long as we need it for the purposes in this policy:

We may keep information longer if the law requires it or to resolve a dispute. You can ask us to delete your information sooner. See Section 10.

9. How we protect information

We use reasonable administrative, technical and physical safeguards, including:

• Encrypted connections (HTTPS) on the Site and on client websites we host;
• Two-factor authentication on our business accounts;
• A password manager for any logins you share with us;
• Limiting access to your information to what's needed for your project; and
• Choosing reputable service providers with strong security practices.

No website, email or storage system is 100% secure, so we can't guarantee absolute security. If we learn of a breach affecting your personal information, we will notify you as required by law, including the Texas Identity Theft Enforcement and Protection Act.

10. Your privacy rights

Depending on where you live, including under the Texas Data Privacy and Security Act and similar laws in other states, you may have the right to:

• Know and access the personal information we have about you;
• Correct inaccurate information;
• Delete your personal information;
• Get a copy of your information in a portable format;
• Opt out of the sale of personal information, targeted advertising and certain profiling. We don't do any of these, but you may still make the request; and
• Not be discriminated against for exercising your rights.

We are happy to honor these requests for anyone, wherever they live.

How to make a request

1. Email contact@chisholmwebsolutions.com with the subject line "Privacy Request" and tell us what you'd like us to do.
2. We may ask you to confirm your identity, usually by replying from the email address we have on file, so we don't give your information to someone else.
3. We'll respond within 45 days. If we need more time, we'll tell you why, as the law allows.

You may use an authorized agent to make a request for you. We may ask for proof that they're authorized to act on your behalf.

Appeals. If we decline your request, you can appeal by replying to our decision with the subject line "Privacy Appeal." We'll respond to appeals within 60 days. If you're unhappy with the result, you may contact your state attorney general. Texas residents can reach the Texas Attorney General at texasattorneygeneral.gov.

Some information may be kept even after a deletion request when the law requires it, for example invoices kept for tax purposes.

11. Emails from us

We email you to reply to your inquiries, deliver quotes, manage your project, send invoices and give important hosting or service notices. These messages are part of working together.

We will only send marketing emails, such as newsletters or offers, if you've agreed to receive them or are an existing client. Every marketing email includes a way to unsubscribe, and we honor unsubscribe requests promptly.

12. Children's privacy

The Site and our Services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, contact us and we will delete it.

13. Where information is stored

We are based in the United States, and your information is stored and processed in the United States by us and our service providers. If you contact us from outside the U.S., you understand that your information will be transferred to and processed in the U.S., where privacy laws may differ from those in your country.

14. Links to other websites

The Site may link to other websites, including client websites in our portfolio. We aren't responsible for the privacy practices of other websites, and we encourage you to read their privacy policies.

15. Changes to this policy

We may update this policy as our business, tools or the law changes. When we do, we'll change the effective date at the top of this page. If we make significant changes, we'll highlight them on the Site and, for current clients, notify you by email.

16. Contact us

For questions about this policy or your information, contact:

Chisholm Web Solutions
Texas, United States
contact@chisholmwebsolutions.com